Modern Management

... Let’s Make IT Happen? 

Traditionally Managed End User Compute environments are impacted by the requirements to have a distributed and mobile workforce. This has meant that opening previously securely ‘locked-down’ environments has also led to an increase in attack vectors and data breach exploitations.

What is Modern Management?

Modern Management has become the recognised best practice in delivering a fantastic end-user experience, whilst not compromising on security or compliance.

Modern Management is the process of adopting the best-in-breed technologies, whilst simultaneously applying key IT strategies to manage endpoints in a consistent and unified manor.

Modern management is a true paradigm shift in the way organisations manage laptops, desktops, and mobile devices and streamlines all operational tasks into a single, intuitive interface, saving time, cost and the potential for error or omissions

How can Make IT Happen help?

Professional Services

Make IT Happens Modern Management Accelerator is for clients who require assistance in transforming their End-User Compute systems into a Modern Managed and future proof solution, leveraging Microsoft core technologies, such as Azure AD, Intune, Windows Autopilot and Windows Hello (Biometric Authentication).  The Modern Management Accelerator expediently establishes the ‘As Is’ state and confirms the requirements in order to transform to the ‘To Be’ Modern Management Environment.
 

In readiness for the move to a Modern Managed environment, it goes without saying that you should only be migrating the applications that need to be installed, but more importantly, those applications that are actually being used.  Make IT Happen identify exactly what software assets are in use and make optimisation and rationalisation recommendations, as well as identifying those that should be retired. 

Make IT Happen will also leverage their proprietary tool sets in industry knowledge to advise which software assets are compatible with your target environment 

Intune is Microsoft’s cloud-based service that provides mobile device management (MDM) and mobile application management (MAM), regardless of device type.  Many of our clients had started small pilots or a proof of concepts, but requested Make IT Happens validation of Intune ahead of a broader deployment to ensure that it is configured, secured and performant in accordance with Microsoft Best Practices.
 

Make IT Happen Intune Implementation Service, ensures that all Intune configurations are implemented, documented and tested.  This service is carried out in close collaboration with our clients to confirm that all configurations are directly mapped to requirements or best practices and standards.  Autopilot will be configuration and tested to make sure that enrolment and employment of Autopilot devices will be consistent regardless of enrolment location.

The Modern Management Security Service from Make IT Happen, is a consultancy-led service that identifies your requirements, advises on best practices and security frameworks should be employed in conjunction with the standard Microsoft Baselines.  
 
Whatever format your applications are in, Make IT Happen will provide a wide range of Application Services that are of the highest quality, competitively priced and guaranteed for life on the target platform.  Make IT Happen tailors the Modern Management Application Service to you and spans the application lifecycle from Discovery, through to deployment, retirement and replacement.  
 

The Make IT Happen Modern Management Group Policy Migration Service initially identifies all Group Policies, analyses them to establish the rationalisation opportunities i.e., which GPOs are applied and which are relevant, and then migrates them into Intune appropriately.   

Optimised Migrations

Our unparalleled experience, breadth of knowledge in providing migration and transformation services and solutions are what differentiates us from the competition and ensures successful outcomes for our customers, whilst delivering and maximizing ROI. 

Migration to Azure / Intune 

Desktop & Server Applications Migration 

Application Remediation/Engineering/Testing 

Cloud Migration 

Web Application Migration 

Business Process Migration 

Print Server Migration 

File Share Migration 

30+ Years

Combined Experience

Azure and Intune Managed Service

Our clients that leverage Azure and Intune (Microsoft Endpoint Manager), Make IT Happen provide a complete Azure and Intune Managed Service, supporting the current environments as is. 

The Make IT Happen Azure and Intune Managed Service is a proactive service, rather than just reactive.  Each and every working day, Make IT Happen will log into both the Azure Tenant and the Intune instance and check / confirm that all is fully functional and performant.  

Windows – Evergreen Managed Service

As with the Azure and Intune Managed Service, Make It Happen will provide a complete Windows as a Service managed service (24/7/365) for supporting the current environment.

Regardless of update type, the following approach will be adopted, to ensure the risk of the update causing any impact is minimised.

The Windows Evergreen Managed Service, consists of the following facets:

Update Ring Management

It is essential that our clients remain up to date, secure and compliant.  Windows Update Rings are the ‘managed’ way of updating all end user devices through Microsoft Endpoint (aka Intune).  Make IT Happen will manage the update ring configuration and make all relevant changes to ensure that adoption timings and dates are in-line with your requirements.

Feature Updates

Make IT Happen have created the initial Feature Update Policy and continue to create all future Feature Updates and deploy them, in collaboration with you, as part of this Managed Service.  This includes Operational Assessment Testing and the deployment of feature updates to all end users who do not require white glove updates (i.e., those users who will require a physical presence, on-site to carry out their update for them). Should this white glove approach be required, this will fall outside of the Managed Service and be charged at the mutually agreed time and materials price.

NB:  It will remain incumbent upon our clients to carry out all User Acceptance Testing and provide ‘sign-off’ for the relevant Windows Feature release to be deployed.

Quality Updates

Make IT Happen will create the profiles for all Quality Updates and will continue to create all future Quality Updates and deploy them, in collaboration with you, as part of this Managed Service.  This includes Make IT Happen Operational Assessment Testing on our test devices.  Quality Updates is inclusive of the management of all expedited updates

NB:  It will remain incumbent upon our clients to carry out all User Acceptance Testing and provide ‘sign-off’ for the relevant Quality Update to be deployed.

Infinity - Application Management

Whether you requirements are large or small in volume, the Infinity Application Managed Service from Make IT Happen takes the internal headache away from your organisation and includes a pre-defined number of ‘packages’ of the types and complexity.  These will be either new or current applications on the environment.  Make IT Happen will also take care of your Microsoft and 3rd Party Patch Management to ensure that you stay secure and compliant with Cyber Essentials Plus or other frameworks.